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OUR WARRANTY

All purchases made to Goldsmith Jewelry Shoppe are backed by a three year warranty against all defects in material and workmanship.

Diamond Guarantee

Goldsmith Jewelry Shoppe guarantees that all diamonds sold are all natural and have not been altered, treated, enhanced, or filled.

Mounting Warranty

Goldsmith Jewelry Shoppe will repair or replace any mounting purchased if damage was due to defects in material or workmanship during the warranty period. In order for your warranty to remain in effect, you must have your jewelry inspected and have the inspection documented on your warranty inspection form every six months by an authorized representative of Goldsmith Jewelry Shoppe. This warranty is rendered null and void if the purchased item is resized or altered in any way by anyone other than an authorized representative of Goldsmith Jewelry Shoppe. Life is full of difficult decisions, your fine jewelry purchase should not be one of them. Your purchase is fully backed by our confidence in your selection.

Lifetime Cleaning and Inspections

Keep your purchase looking like new by bringing it to any of our locations for a professional cleaning and inspection free of charge.

Return and Exchange Policy

If for any reason you are not completely satisfied with your purchase made in-store, we will gladly accept your exchange for 30 days from the date of purchase. custom jewelry is not returnable.  All orders made online can be returned for a full refund, less cost of shipping when returned within 30 days.  Please contact our store 407-297-8000 to process your online return.

Lifetime Diamond Trade-In Policy

What’s right for today, may not be right for tomorrow. You may trade in your Goldsmith diamond for any diamond of greater or equal value. Your diamond trade must be accompanied by it’s original store receipt. value is determined by purchase price not inclusive of mounting, shipping, or sales tax.  This policy is void if the diamond is chipped, scratched, or damaged in any way. (additional restrictions may apply)

 

Jewelry Layaway Plan

We understand that now may not always be the best time. For those times we offer a layaway plan. With Just 30% down and a minimum $10 payment each month, we will hold your selection for up to one year.

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Shipping Costs

All online purchases shipped to the Domestic United States will receive FREE USPS First Class Shipping (approximately 3 business days)

Expedited Shipping available at the following costs:
$18 UPS 2nd Day Air (Insurance Provided, Signature Required)
$35 UPS Next Day Air (Insurance Provided, Signature Required)

Orders $750 +
FREE UPS 2nd Day Air (Insurance Provided, Signature Required) 

**Goldsmith Jewelry Shoppe is not responsible for delays in shipping due to carrier services.  

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and post marked 30 days from day of receipt.  Shipping costs will be deducted from amount refunded.

Refunds are available for online purchases ONLY.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@goldsmithjewelry.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Special Order Engagement Rings/Loose Diamonds and Special Order Wedding Bands
We do not offer returns on special order engagement rings and loose diamonds or special order wedding bands.  These items will only be eligible for an exchange.  Please contact info@goldsmithjewelry.com for more information.

Shipping Your Return
To return your order, mail it to: 1212 Lee Road Orlando, FL 32810

Customer will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance for valuable purchases as we do not guarantee we will receive your returned item.

We are happy to provide additional information, photos or even videos on pieces we offer. Just send us a message in the form below with any questions you may have.

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